Last updated: 10/04/2025

Privacy Policy

Journey (ABN 61633786430) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information and engagement data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Journey App or participating in the Journey App Pilot Program (“Pilot”), you consent to the data practices outlined in this Policy.

1. Data Collection, Usage, and Security

1.1 What Data We Collect

We may collect the following types of information:

• Personal Information:
  • Name, email address, date of birth, and residency (for eligibility verification).
  • For users under 12: name and contact details of a parent or legal guardian.
• Engagement Data:
  • App usage patterns (e.g., frequency of logins, feature engagement).
  • Mood trends (e.g., mood check-in selections).
  • Interactions with the Virtual Garden system (e.g., plant growth, rewards earned).
  • Journaling engagement metrics (e.g., frequency of journal entries), but not the content of private journal entries.
• Technical Data:
  • Device type, operating system, and limited technical information (e.g., IP address, app crash reports).

We do not collect any sensitive personal information (as defined in the Privacy Act), such as health or biometric data.

1.2 Why We Collect This Data

We collect and use this information to:

• Operate, administer, and improve the Journey App and Pilot experience.
• Analyse engagement patterns to evaluate and enhance user wellbeing tools.
• Conduct non-identifiable research to inform app development.
• Verify eligibility (e.g., age and Western Australia residency requirements).
• Provide support and respond to user inquiries.
• Ensure safeguarding protocols, particularly for users under 18.